Fox Fork Recall
FOR IMMEDIATE RELEASE
OCTOBER 22, 2013
Firm’s recall hotline:
Firm’s recall webpage:
Firm’s media contacts:
North America Media Inquiries
FOX – Global Marketing Communications Manager
Europe, Oceania, and Asia Media Inquiries
FOX – European Marketing Manager
+49 170 8312901
Voluntary Recall of Certain Model Year 2013 32 and 34 Evolution Series forks with 120mm
– 160mm of travel with an open cartridge damper
FOX has initiated a voluntary recall of certain model year 2013 Evolution Series forks
manufactured between March 1, 2012 and November 30, 2012. Consumers should stop using
the recalled product immediately unless otherwise instructed.
Name of Product: Specified FOX Model year 2013, 32 and 34 Evolution Series Forks having 120-
160mm of travel
UNITS: about 40,000 units total worldwide, of which about 12,500 were sold in the U.S. and
MANUFACTURER: Fox Factory of Scotts Valley, CA
HAZARD: The fork damper cylinder / piston assembly in some of these units may separate and
allow the fork to over-extend under certain circumstances, possibly causing the front wheel to
detach from the bicycle while in use, creating a fall hazard.
INCIDENTS/INJURIES: FOX has received 1 report of an incident in which a broken damper may
have caused the fork to over-extend and allow the front wheel to detach.
DESCRIPTION: The recall involves certain Model Year 2013 32 and 34 Evolution Series bicycle
forks with 120mm-160mm of travel with an open cartridge damper. Follow the steps in the
instructions below to identify if you have an affected fork.
SOLD: As original equipment on 2013 model year Specialized, Trek, Scott, Kona, Cannondale
and various other brand bicycles and as aftermarket equipment.
MANUFACTURED IN: The forks affected by this recall were assembled in Fox’s Watsonville, CA
REMEDY: If a consumer suspects that their fork may be within this recall then he or she should
stop using their fork immediately until a final determination is made as to whether their fork is
affected. To make that determination, consumers should follow the directions below to locate the
ID Code and Serial Number, and with that information use the recall web page
http://ridefox.com/recall or toll free number (855-360-3488 ) to receive a determination of
whether their fork is within the recall. If the fork is within the recall range, the consumer should
cease using the fork immediately and contact Fox. The consumer will receive a free upgrade
damper for the recalled fork, to be installed by Fox or by a qualified retailer. If the fork is not
within the recall range, the consumer may continue using the fork.
Toll-free: 855-360-3488 (M-F, 8am – 5pm, PT)
FOX has submitted its plans for this voluntary recall to the U.S. Consumer Product Safety
Commission and Health Canada, and anticipates conducting the recall with their full cooperation.
We apologize in advance for any inconvenience and assure you that the damper upgrade will get
you back on the trail safely.
IDENTIFYING YOUR 2013 EVOLUTION SERIES FORK
DO YOU HAVE AN EVOLUTION SERIES FORK?
Evolution Series appears on the largest left and right decals
OTHER DISTINGUISHING CHARACTERISTICS
Fork Colors: Black ,White or Green
FLOAT or TALAS
Remote or non-remote
Decal Colors: Black & White with Silver, Grey, and custom PMS color combinations that
are coordinated with the bike's color scheme
WHAT TO DO
Locate the fork's ID code on the backside of its left lower leg.
Enter the ID code in the interactive form at http://ridefox.com/recall
You will then be guided through upgrade process step-by-step
The next step, if your fork is identified as possibly needing an upgrade, will be to
locate the serial number stamped on the underside of the crown. You will need to remove
your front wheel to get this information. You may also need to clean this area depending
on your bike's use. If it's a remote fork, you'll need to remove the cable hanger to see the
entire serial number. Please also note that the numbers 0, 3, and, 8 can look very similar.
If you can confirm that your Evolution Forks are subject to this recall, please contact FOX for
instructions to arrange a free repair. Please also contact FOX if you are unable to utilize the
interactive upgrade instructions on the web:
Toll-free: 855-360-3488 (M-F, 8am – 5pm, PT)
FOX is interested in receiving incident or injury reports that are either directly related to this recall,
or involve any hazard with this product. Please tell us about it by email: firstname.lastname@example.org.
Posted: Mon 28 Oct 2013