COVID 19

COVID 19 UPDATES

06/04/2020

ONLINE STORE OPEN FOR ESSENTIAL ITEMS..

You can now buy essential supplies from Cycle Science via our online store or by contacting us directly if the item is not available on our store.

Cycle Science has registered with MBIE to supply ESSENTIAL goods to consumers during the lockdown period, being parts - bicycle items ONLY ie, tubes, tyre, chain (we are NOT selling ANY food items) 

These items are to get and keep your bike running during Covid 19, to keep people mobile. 

All orders will be manually checked before we dispatch them to confirm they are essential items all NON essential orders will be places on hold until the national lockdown has been lifted

We will be following strict measures to ensure the safety of staff and customers.

Please note our store is NOT open and products will be delivered by contactless courier as per the governments guidelines.

COVID 19 GENERAL UPDATE

As a result of the recent announcements and the country heading in Level 4 status, Cycle Science closed its stores at 12 pm on Wednesday 25th March.

We're still open for business, just not in the store. You can still buy essential supplies from us over this period. You can reach us remotely using the website, phone, email, or live chat.

It's not the time to be upgrading or buying new gear. Essential supplies are classed as 'parts', so if something breaks you can buy a replacement.

Although our mechanics aren't working we'll still answer your queries, help you with anything we can.

We'll keep in touch on social media and update you all as the situation changes and evolves. Stay safe, be positive and let’s get through this together.

FAQ

CAN I STILL SHOP ONLINE? 

Yes, you can still buy essential supplies from us over this period, however, these can only be delivered. Essential supplies are classed as 'parts', so if something breaks you can buy a replacement. It's not the time to be upgrading or buying new gear. You can store those items in your cart, or add them to a wish list for reference later. There are currently only local shipping methods in our shopping cart.

Cycle Science are registered with the MBIE to supply the public access to essential goods during the shutdown period. Store will remain closed and will be taking orders remotely.

CAN I GET MY BIKE FIXED?

No, our store, including workshops are closed until we get further notice from the relevant authorities.

WHEN WILL CYCLE SCIENCE STORES REOPEN?

When more information has been announced from the Government and authorities. We're still in the fight against the virus spreading so human contact must stay at a minimum. At this stage, we're hopeful like everyone else that this will be in 4 weeks, the 23rd April.

WHATS CYCLE SCIENCE ADVICE FOR RIDING CURRENTLY?

Make sure your ride locally if you haven't got a trainer, find a circuit around your neighbourhood and do this several times if needed. Make sure you ride solo and stay at least 2m away from other people on your journey. Ride well below your skill level, and don't overexert yourself. Stay away from public areas and don't use public toilets. Be kind to everyone, say hello or wave from a distance and do the right thing for your community and country.

ARE COURIERS STILL WORKING?

Courier and freight companies are using contactless methods following the guidelines from the authorities.


THIS IS FOR NOW THIS MAY CHANGE WE WILL UPDATE YOU WERE WE CAN

Any online orders placed we will do our best to get the itmes shipped out to you, but there may also be delays.

Please stay safe and look out for one another. Remember to get outside in the fresh air when you can - go for a walk, run or RIDE YOUR BIKE !!

For any urgent enquires please email us if you can not get through on our phone line
04 589 2822
cyclescience1@gmail.com

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Physical Address
127 Queens Drive
Lower Hutt
New Zealand
Postal Address
127 Queens Drive
Lower Hutt
New Zealand

Web Address
https://www.cyclescience.co.nz

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Phone:04 589 2822