Refund policy

Products (excluding bikes) can be returned within 7 days of receipt with a completed returns form, for a refund at the original price less a 20% restocking fee and freight, or send you an exchange, provided that the following conditions are met:

The product must be in an unused, unopened condition with no damage (eg. scratches and marks).
All paperwork and labels must still be intact.
Items being returned for exchanges will incur freight charges and the restocking fee of 20%.

We cannot refund shipping or labour costs.

Please note we will not accept returns for any non-faulty item that has been used, and/or had tags removed. We strongly advise all customers to check goods thoroughly upon delivery before removing any attached tags.

Cycle Science does not accept returns due to normal wear and tear on used items.

There is no return or exchange on sale items or bicycles

2.1 Wrong Sizes/not the right part

2.1.1 Please make sure you contact us first on (04) 589 2822 or cyclescience1@gmail.com. If you ordered clothing or footwear is the wrong size please send it back to us within seven days of receipt with a completed returns form and we'll happily exchange it for another one in the correct size (if available) or another product of the same value. If you ordered a part for your bicycle without consultation from us, and it is not suitable then there is no return for this item.

2.1.3 Items being returned for exchange will incur freight charges, both for returning the item and sending any replacement and will be the responsibility of the customer. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

2.1.4 Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).

2.1.5 Please note, products returned or exchanged must be in a resalable condition with packaging intact and all labels returned with the item(s).

2.1.6 In the event of an exchange, items are subject to product availability.

2.1.7 Exchanged items can only be dispatched after the returned goods have been received (within seven days) and undergone a quality control check.

2.1.8 If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Cycle Science reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.